Global It Operations Lead — Azure & Automation Champion

Emma - The Sleep Company; Viseu; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Emma - The Sleep Company is seeking a people-driven IT Operations Leader to guide a global team of around 10 IT professionals. The role covers Azure, Entra, and Intune management, cloud governance, and end-to-end project delivery across multiple countries, with periodic office presence in Lisbon.

You will hire, coach, and develop staff, shape the IT roadmap, and collaborate with stakeholders to align infrastructure with Emma's strategic goals while maintaining high autonomy.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• At least 3 years in a team lead or people management role within IT Operations.
• Strong hands-on background in Azure, Microsoft Entra, and Intune; able to lead and do.
• Proven track record delivering end-to-end technical projects with cross-functional teams.
• Solid scripting and automation skills (PowerShell preferred).

Responsibilities

• Lead and develop the IT Operations team across multiple sites.
• Oversee Identity Provider, Entra, and Azure governance and security.
• Drive device and endpoint management with Intune across all sites.
• Define the IT Operations roadmap aligned with business priorities.
• Collaborate with cross-functional teams to deliver infrastructure improvements.

Skills

Azure

Microsoft Entra

Intune

PowerShell

Team leadership

Communication

Autonomy

Cross-cultural work

Education

Bachelor's degree in Computer Science or related field

Job description

Descrição do cargo

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world's largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It'sour people who bring this mission to life. At Emma,you'lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

We are looking for a people-driven leader to guide our IT Operations team. You'll lead around 10 IT professionals, from Interns to Seniors, across multiple countries, helping them grow in their careers while playing an active role in shaping Emma's IT direction globally.

Please note that this role requires periodic presence at our Lisbon office.

• Team Leadership & Development: You will lead and mentor a team of IT Systems Engineers across our multi-site environment (Frankfurt, Lisbon, Mexico City, Manila), conducting regular 1:1s, driving performance, and building team capabilities. You will own the hiring and onboarding of new team members and foster a culture of ownership and continuous improvement.
• Office 365 & Azure Environment Management: You will oversee and manage our Identity Provider (Microsoft Entra), enforcing best practices on user and group management, access control policies, and governance. You will own the strategic direction of our cloud infrastructure (Office 365 & Microsoft Azure), ensuring security, scalability, and cost efficiency.
• Asset & Endpoint Management: You will own the end-to-end Device and Endpoint Management strategy, driving standardization of Windows and macOS deployment via Intune across all sites. You will oversee asset lifecycle management in collaboration with Procurement, setting processes your team executes against.
• Strategy & Cross-functional Collaboration: You will define and drive the IT Operations roadmap in alignment with business priorities, engaging stakeholders across departments on infrastructure improvements and automation initiatives. You will make and own architectural decisions, lead cross-team projects, and represent the IT Operations function in broader organizational planning.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in a team lead or people management role within IT Operations.
• Strong hands-on background in Azure, Microsoft Entra, and Intune, you can both lead and do.
• Proven track record of driving technical projects end-to-end and delivering outcomes across cross-functional teams.
• Solid scripting and automation skills (PowerShell preferred);
  you set the standard your team codes to.
• Excellent communication skills, you can translate technical decisions for non-technical stakeholders and align diverse teams around a shared direction.
• Comfortable operating in a fast-paced, globally distributed environment with a high degree of autonomy.
• Maturing Scale-Up: We're part of the 13–20% of start-ups that transition to scale-up. This is a rare stage where we refine systems without losing agility. It's where start-up energy meets scalable impact - and where people can build the next version of Emma.
• Empowerment to Impact: Every Emmie owns part of our success with accountability. It's about seeing it, owning it, doing it – something that is valued and measured in development.
• Growth & Learning Journey: We live by the 70/20/10 model – with 70% on the job, 20% from others, 10% structured training. We invest in your growth with trainings and coaching to get you to the top of your game.
• Emma-zing Community: We hire selectively which means working with smart, collaborative people who care deeply. It's a community built by Emmies for Emmies.
• Next Level Global: With 60+ nationalities across 4 offices, global collaboration is part of our values. You'll work across cultures, perspectives, and time zones.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we're looking for driven, ambitious people to help us shape what's next. If you're curious, hands-on, and ready to challenge the status quo, you'll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we'll get back to you as soon as possible.