Global HR Operations Manager, Shared Services

G-P; Portugal; Presencial; EUR 45 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Parental leave

Flexible time off

Spending accounts

Medical insurance

Dental insurance

Vision insurance

Sabbatical after 5 years

Resumo da oferta

G-P is a remote-first company that helps clients build global teams with its Global Employment Platform. As Manager, SSC HR Operations you will lead the EMEA HR Operations team, overseeing onboarding across multiple countries and ensuring compliance with local labor laws, contracts, payroll and benefits.

We seek a bachelor’s degree holder with 5–10 years in HR Operations, strong leadership, Zendesk and Salesforce experience, and fluency in English.

Qualificações

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or relevant field of study.
• 5-10 years of experience in HR Operations, including end-to-end employee lifecycle, in a fast-paced startup.
• Experience in centralized HR shared service center operation management for EMEA region.
• Strong leadership with ability to manage cross-regional staff.
• Fluent English; additional EMEA languages a bonus.
• Proven track record with Zendesk and Salesforce; AI analytics experience a plus.

Responsabilidades

• Lead the end-to-end onboarding lifecycle for client-supported professionals across diverse EMEA jurisdictions.
• Manage on/offshore teams to meet customer and professional needs.
• Ensure compliance with local labor laws, contracts, background checks, payroll and benefits enrollments.
• Collaborate with legal, payroll, billing, and benefits brokers for onboarding.
• Deliver service metrics (OKRs, SLA, CSAT) and high customer satisfaction.
• Translate operational pain points into platform feature requirements with Product/Engineering.

Conhecimentos

Leadership

Cross-cultural communication

Project management

Zendesk

Salesforce

Analytical tools

English proficiency

Formação académica

Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or relevant field of study

Ferramentas

Zendesk

Salesforce

Descrição da oferta de emprego

G-P is a remote-first company that helps clients build global teams with its Global Employment Platform. As Manager, SSC HR Operations you will lead the EMEA HR Operations team, overseeing onboarding across multiple countries and ensuring compliance with local labor laws, contracts, payroll and benefits.

We seek a bachelor’s degree holder with 5–10 years in HR Operations, strong leadership, Zendesk and Salesforce experience, and fluency in English.