Global Ads Support Specialist – Tech Platform Expert

Ai Company; Almada; Presencial; EUR 10 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

22 days annual leave

Private health and dental insurance

Meal allowance

Performance bonus

Comprehensive training

Resumo da oferta

Ai Company in Lisbon, Portugal on-site is seeking an Ads Support Specialist to help users manage their advertising on a global digital platform. You will investigate and resolve issues related to advertising accounts, payments, account access, ad campaigns, and platform functionality.

Join a leading international technology company and receive comprehensive training. The role offers a 40-hour week with rotating shifts, 22 days annual leave, private health and dental insurance, a meal allowance,

Qualificações

• Fluent English, both written and spoken.
• Experience in Customer Service or Technical Support is an advantage.
• Strong communication and troubleshooting abilities.

Responsabilidades

• Provide support to users regarding advertisements, ad accounts, payments, account access, and platform functionality.
• Investigate customer issues and provide accurate and timely solutions.
• Assist users in understanding advertising policies, account requirements, and platform guidelines.
• Troubleshoot issues affecting: Ad creation, Ad publication, Ad delivery, Billing and payments, Account access, Campaign performance.
• Guide users through platform features and processes.
• Help customers navigate the platform and resolve issues independently whenever possible.
• Provide clear and customer-friendly solutions through email, chat, and phone.
• Deliver high-quality customer service while meeting productivity and quality targets.
• Escalate complex cases to specialized teams when necessary.
• Ensure accurate case documentation and appropriate follow-up.
• Focus on achieving high customer satisfaction and first-contact resolution.

Conhecimentos

Fluent English

Excellent communication

Customer-oriented mindset

Analytical skills

Troubleshooting

Digital platforms

Descrição da oferta de emprego

Ai Company in Lisbon, Portugal on-site is seeking an Ads Support Specialist to help users manage their advertising on a global digital platform. You will investigate and resolve issues related to advertising accounts, payments, account access, ad campaigns, and platform functionality.

Join a leading international technology company and receive comprehensive training. The role offers a 40-hour week with rotating shifts, 22 days annual leave, private health and dental insurance, a meal allowance,