German-Speaking Tech Support Specialist — Remote in Portugal

Worldwiders Search and Selection; Porto; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Homeoffice in Portugal

Private health insurance

Long-term accommodation

Job summary

Worldwiders Search and Selection in Porto, Portugal, is seeking a German-speaking Technical Support Agent for a remote home-office role. You will handle German inbound inquiries via phone, chat and email, document case details, and provide timely technical solutions.

The position offers a competitive salary, private health insurance, and an option for long-term accommodation, with opportunities for international career growth.

Qualifications

• Native-level German language skills (C2).
• Fluent English language.
• Experience in customer or technical support is advantageous.
• Ability to handle data and personal information with confidentiality.
• Proactive, self-motivated, and a great team player.

Responsibilities

• German-language inbound customer support via phone, chat, and email.
• Responding to customer inquiries and documenting relevant case information.
• Ensuring excellent customer satisfaction.
• Assisting with pre-sales, general inquiries, and technical support issues.
• Addressing customer escalations and documenting the process.

Skills

German (C2)

English (Fluent)

Customer support

Confidentiality

Team player

Job description

Worldwiders Search and Selection in Porto, Portugal, is seeking a German-speaking Technical Support Agent for a remote home-office role. You will handle German inbound inquiries via phone, chat and email, document case details, and provide timely technical solutions.

The position offers a competitive salary, private health insurance, and an option for long-term accommodation, with opportunities for international career growth.