German Customer Support Specialist - Remote (Portugal)

Cloudheight Solutions; Portugal; Remote; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Private health insurance

Paid training

Career growth

International team

Remote work in Portugal

Job summary

Cloudheight Solutions in Portugal is hiring for a German-speaking remote Customer Support role. You will assist German-speaking customers via phone, email and chat, handling account, billing, service and technical queries, delivering a top-notch experience.

The position offers 100% remote work in mainland Portugal, a permanent contract after 6 months, Monday to Friday shifts, paid training, private health insurance, and opportunities for growth in an international team.

Qualifications

• Fluent German and English at C2 level.
• Experience in Customer Support or Contact Centre is a plus.
• Excellent communication and problem-solving skills.
• Comfortable using digital tools and technology.
• Customer-oriented, proactive and able to work in a fast-paced environment.

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related inquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional, and customer-focused experience in every interaction.

Skills

Fluent German

Fluent English

Customer support

Digital tools

Problem solving

Job description

Cloudheight Solutions in Portugal is hiring for a German-speaking remote Customer Support role. You will assist German-speaking customers via phone, email and chat, handling account, billing, service and technical queries, delivering a top-notch experience.

The position offers 100% remote work in mainland Portugal, a permanent contract after 6 months, Monday to Friday shifts, paid training, private health insurance, and opportunities for growth in an international team.