German-Speaking Support Specialist — Lisbon (On-Site)

Cross Border Talents; Porto; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus of €3000

Meal allowance of €7.23 per day

Transport allowance of €20 per month

Health insurance from day one

Job summary

A leading e-commerce support company in Porto is looking for motivated Customer Service Specialists fluent in German and English. You'll provide exceptional support to customers in a fast-paced environment with rotating shifts. The role offers a welcome bonus, meal and transport allowances, and health insurance from day one. Join us in the vibrant city of Lisbon!

Qualifications

• Fluent in German at C2 level and English at B2 level.
• Great communication skills with a proactive attitude.
• Willingness to work on-site in Lisbon.

Responsibilities

• Provide customer support in German via phone, chat, and email.
• Handle questions with professionalism and empathy.
• Troubleshoot issues promptly and effectively.
• Ensure customer satisfaction with each interaction.

Skills

Customer service skills

Communication skills

Problem-solving

German at C2 level

English at B2 level

Job description

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? Were on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e-commerce support team right in the heart of this vibrant city.

Your mission, should you choose to accept it:
Work on-site with rotating shifts, delivering top-notch support to German-speaking customers in a fast-paced, exciting e-commerce world.

Your schedule:

• Monday to Sunday
• 07:0023:00 (rotating shifts, so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey, maybe one day 24/7 shifts but well keep you posted!

What's in it for you?

• A welcome bonus of 3000 euro (hello, extra cash!)
• Meal allowance of 7.23 euro per day because good food = good mood
• Transport allowance of 20 euro per month to keep you moving
• Health insurance from day one (small monthly contribution, then its free after 6 months weve got you covered!)

What you'll be doing:

• Providing awesome customer support in German via phone, chat, and email
• Handling every question with professionalism and a dash of empathy
• Troubleshooting like a pro and solving problems fast
• Making sure every customer walks away happy because youre that good!

What we're looking for:

• German at C2 level
• English at B2 level
• Ready and able to work on-site in Lisbon
• Great communication skills and a lets get it done attitude

If youre ready to dive into the fast-paced world of e-commerce and live your best life in Lisbon, hit apply now your next great adventure is waiting!