German-Speaking Quality Analyst

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 21 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a German-speaking Quality Analyst to join their team in Lisbon. The role involves performing quality assurance reviews and monitoring performance to ensure service excellence on a video streaming platform project. Candidates must be fluent in German and able to work in shifts. Additional perks include a comprehensive relocation package and health insurance.

Serviços

Language bonus

Transportation bonus

Meal allowance

Relocation support

Qualificações

• Prior QA experience (junior or senior).
• Fluent in German, spoken and written.
• Flexibility to work in shifts, including weekends.

Responsabilidades

• Perform sample reviews to maintain compliance with customer standards.
• Monitor team performance through reports and dashboards.
• Audit calls, chats, and emails to ensure consistent quality.

Conhecimentos

Fluency in German

Prior QA experience

Flexibility to work in shifts

Descrição da oferta de emprego

About the job German-Speaking Quality Analyst

Were seeking German-speaking Quality Analysts for a video streaming platform project to join our client's team. Join an international team and ensure service excellence!

Responsibilities

• Perform sample reviews to maintain compliance with customer standards.
• Monitor team performance through reports and dashboards.
• Audit calls, chats, and emails to ensure consistent quality.
• Support training initiatives and recommend process improvements.

Requirements

• Prior QA experience (junior or senior).
• Fluent in German, spoken and written
• Flexibility to work in shifts, including weekends.
• Possession of a valid residence card for Portugal or EU member state passport

Why Join?

• Be part of an exciting international project.
• Work in one of Europe\'s most dynamic cities with great quality of life.

Package and Benefits

• Contract Type: 1-month training + 1-year fixed-term contract
• Annual Salary: Starting at EUR 17,000 (up to EUR 20,780/year based on experience).
• Additional bonuses: Language bonus, transportation bonus and 5% annual performance bonus.
• Meal allowance: EUR 7.63/day (net) via meal card.
• Relocation Support: EUR 2,000 bonus, housing assistance, and bureaucratic support.
• Comprehensive health & life insurance for you and your family.