German-Speaking Operations Team Lead – Lisbon Hub

Batgroup; Lisboa; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Permanent Portuguese employment

Private health insurance

Monthly transportation allowance

Daily meal allowance card

Prime Location in Sete Rios

Job summary

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, seeks an Operations Team Lead (German-speaking). You will lead a multilingual team, stay hands-on on the floor, manage attendance, optimize dispatch schedules, and coach agents to deliver Swiss-quality service for the Swiss market.

This permanent Portuguese contract offers growth ownership, a competitive base salary with performance bonuses, private health insurance, transport and meal allowances, and close

Qualifications

• Native or fluent German and strong English proficiency.
• 2+ years of Team Lead or Supervisor experience in CS, Logistics or Ops.
• Multilingual leadership with hands-on management on the floor.

Responsibilities

• Lead, coach and develop a multilingual agent team to succeed.
• Monitor ticket flows, scheduling and dispatch optimization.
• Escalate complex cases and collaborate with remote management.
• Maintain SOPs and knowledge base while scaling the hub.

Skills

German (C2)

English (C1)

Team Leadership

Operational Management

Job description

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, seeks an Operations Team Lead (German-speaking). You will lead a multilingual team, stay hands-on on the floor, manage attendance, optimize dispatch schedules, and coach agents to deliver Swiss-quality service for the Swiss market.

This permanent Portuguese contract offers growth ownership, a competitive base salary with performance bonuses, private health insurance, transport and meal allowances, and close