German-Speaking Internal Sales & Renewals Executive

Cyncly; Lisboa; Híbrido; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Cyncly in Lisbon, Portugal, seeks an Internal Sales Account Executive who is fluent in German to support the German-speaking market. The role focuses on existing customers, inbound inquiries, quotations, renewals, upgrades, and cross-sell opportunities, with day-to-day sales administration.

You will collaborate with Account Managers, Customer Success, Support, Finance and Sales Operations to ensure timely, accurate commercial information and CRM data.

Qualificações

• Fluent in German and English is required.
• Experience in internal sales, inside sales support, or related roles in B2B.
• Strong customer communication and negotiation skills.

Responsabilidades

• Manage and respond to inbound customer enquiries from the German-speaking market.
• Support existing customers with commercial questions, product information, quotations, renewals, upgrades, and additional licence requests.
• Prepare and follow up on quotations, proposals, renewal offers, and commercial documentation.
• Identify opportunities for customer retention, product upgrades, add-ons, and cross-sell based on customer needs.
• Work closely with Account Managers and Sales Management to support account plans and customer follow-up.
• Coordinate with Customer Success, Support, Finance, and Operations to resolve customer requests and ensure a smooth customer experience.
• Maintain accurate customer, account, contact, opportunity and activity data in the CRM.
• Track renewal dates, quote status, customer follow-ups, and outstanding commercial actions.
• Assist with sales reporting, pipeline updates, forecast input, and administrative sales processes.
• Ensure customers receive timely and accurate responses to commercial requests.
• Support customer onboarding or handover processes where commercial input is required.
• Help maintain strong customer relationships through professional, consistent, and proactive communication.
• Contribute to customer retention and revenue growth within the assigned market.
• Build good knowledge of Cyncly’s solutions, customer segments, pricing structure, and internal processes.

Conhecimentos

German language

English language

B2B experience

Customer focus

Communication skills

Ferramentas

Salesforce

Microsoft Office

Descrição da oferta de emprego

Cyncly in Lisbon, Portugal, seeks an Internal Sales Account Executive who is fluent in German to support the German-speaking market. The role focuses on existing customers, inbound inquiries, quotations, renewals, upgrades, and cross-sell opportunities, with day-to-day sales administration.

You will collaborate with Account Managers, Customer Success, Support, Finance and Sales Operations to ensure timely, accurate commercial information and CRM data.