German-Speaking Customer Support Student | SaaS & Tech

Teamviewer Gmbh; Aveiro; Presencial; EUR 6700 - 10 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Casual office atmosphere

E-Learning Center access

Company events and celebrations

Resumo da oferta

TeamViewer is seeking a Work Student in Porto, Portugal to join our Customer Support team as a German-speaking specialist. You will assist customers via phone, email, ticketing system and chat, addressing technical and account-related inquiries while delivering an outstanding experience.

Fluency in German and English, a passion for technology, and strong communication skills are essential. You will collaborate with internal teams and learn about our software solutions in a dynamic, international

Qualificações

• Fluent in German and English.
• Strong interest in technology, software, and IT environments.
• Ability to explain software concepts to customers of varying expertise.
• Strong communication, customer engagement, and problem-solving skills.

Responsabilidades

• Provide professional support via phone, email, ticket system and chat.
• Address technical, administrative, and account-related inquiries.
• Assist with software usage, licensing, subscriptions, invoicing, and account management.
• Analyze customer issues and provide clear guidance for a smooth experience.
• Collaborate with internal teams to resolve requests and improve the customer experience.

Conhecimentos

German

English

Technical aptitude

Customer communication

Problem solving

Windows/macOS

Ferramentas

Ticket system

Chat

Invoicing

Descrição da oferta de emprego

TeamViewer is seeking a Work Student in Porto, Portugal to join our Customer Support team as a German-speaking specialist. You will assist customers via phone, email, ticketing system and chat, addressing technical and account-related inquiries while delivering an outstanding experience.

Fluency in German and English, a passion for technology, and strong communication skills are essential. You will collaborate with internal teams and learn about our software solutions in a dynamic, international