Work Student, Customer Support (German Speaker) In Porto

Teamviewer Gmbh; Aveiro; Presencial; EUR 6700 - 10 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Casual office atmosphere

E-Learning Center access

Company events and celebrations

Resumo da oferta

TeamViewer is seeking a Work Student in Porto, Portugal to join our Customer Support team as a German-speaking specialist. You will assist customers via phone, email, ticketing system and chat, addressing technical and account-related inquiries while delivering an outstanding experience.

Fluency in German and English, a passion for technology, and strong communication skills are essential. You will collaborate with internal teams and learn about our software solutions in a dynamic, international

Qualificações

• Fluent in German and English.
• Strong interest in technology, software, and IT environments.
• Ability to explain software concepts to customers of varying expertise.
• Strong communication, customer engagement, and problem-solving skills.

Responsabilidades

• Provide professional support via phone, email, ticket system and chat.
• Address technical, administrative, and account-related inquiries.
• Assist with software usage, licensing, subscriptions, invoicing, and account management.
• Analyze customer issues and provide clear guidance for a smooth experience.
• Collaborate with internal teams to resolve requests and improve the customer experience.

Conhecimentos

German

English

Technical aptitude

Customer communication

Problem solving

Windows/macOS

Ferramentas

Ticket system

Chat

Invoicing

Descrição da oferta de emprego

Work Student, Customer Support (German Speaker)

Start your journey with TeamViewer and gain real-world experience in an innovative and international environment.

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a work studentand help our customers solve their IT challenges while delivering an outstanding customer experience.

Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.

Assist customers with topics such as software usage, licensing, subscriptions, invoicing, and account management.

Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.

Support customers in understanding and effectively using our software solutions.

Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.

Contribute to delivering a high-quality customer experience by building strong relationships with our customers.

Requirements

Fluent in German and English; additional languages are a plus.

Strong interest in technology, software, and IT environments.

Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.

Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.

Comfortable working with Windows and macOS environments and learning new technologies.

Ability to support customers across various topics, including technical inquiries, licensing, subscriptions, invoicing, and account-related requests.

Strong analytical skills with the ability to balance technical and administrative tasks.

Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.

Self-motivated, curious, and eager to continuously learn and develop.

Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.

What we offer

The contract location will be Porto, Portugal

Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business!

Fixed Contract with trust based working hours

Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas

Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7

We truly live and celebrate our cultural diversity! Our colleagues come from more than 70 countries and speak more than 40 languages

We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings

Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you!

Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Department

Customer Support

Location

Porto

Type of Job

Student

Work Student, Customer Support (German Speaker) in Porto Aveiro, PT