German-Speaking Customer Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 12,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Representative to join a local team. You'll be the first point of contact for customers, handling inquiries with patience and clear communication.

This on-site role runs Monday to Friday with rotational shifts, 7:30 AM to 8:00 PM, and offers a starting salary of €1,000 per month. We value organized, proactive agents who can escalate when needed and keep case notes up to date.

Qualifications

• Fluent German and English required.
• Clear, professional communication in written and spoken form.
• Excellent organizational skills and ability to manage multiple cases.

Responsibilities

• Contribute to a supportive, collaborative team environment.
• Follow up on open cases to ensure timely resolution.
• Keep internal systems and case notes accurate and current.
• Recognize when escalation is needed versus direct resolution.

Skills

Fluent German

Fluent English

Clear communication

Job description

Cross Border Talents in Lisbon is seeking a German-speaking Customer Support Representative to join a local team. You'll be the first point of contact for customers, handling inquiries with patience and clear communication.

This on-site role runs Monday to Friday with rotational shifts, 7:30 AM to 8:00 PM, and offers a starting salary of €1,000 per month. We value organized, proactive agents who can escalate when needed and keep case notes up to date.