German-Speaking Customer Support Specialist

CloserHire; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal allowance

International and multicultural work环境

Career development and training

Resumo da oferta

CloserHire is recruiting for German-speaking Customer Support Specialists for an international e-commerce platform. You will help buyers, sellers, and creators with orders and platform services, delivering fast, professional resolutions.

The role requires native German and good English, with training provided. Based in Lisbon, Portugal, you will join an international, multicultural team and contribute to a high-quality customer experience.

Qualificações

• Native-level fluency in German.
• Good command of English.
• Previous customer service experience is an advantage.
• Strong understanding of e-commerce and online marketplaces.
• Excellent verbal and written communication skills.
• Customer-oriented mindset with empathy and problem-solving abilities.
• Ability to make sound decisions in a fast-paced environment.
• Comfortable handling high contact volumes during campaigns and peak times.
• Strong organizational skills and attention to detail.

Responsabilidades

• Provide customer support via inbound and outbound calls in German and English.
• Assist buyers, sellers, and creators with order, deliveries, and platform inquiries.
• Investigate and resolve issues by reviewing order and logistics data.
• Maintain case records with accurate documentation of interactions.
• Escalate complex cases to internal teams as needed.
• Deliver a professional, empathetic, customer-focused experience.
• Stay up to date with platform features and policies.
• Ensure service levels and quality standards are met.

Conhecimentos

German

English

Customer service

E-commerce knowledge

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. If youre passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. Youll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

• Location: Lisbon, Portugal
• Language: German
• Start date: 20/8

Your Role

• Provide customer support via inbound and outbound calls in German and English
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
• Investigate and resolve customer issues by reviewing order and logistics information
• Handle customer requests within established quality standards and service level agreements
• Escalate complex cases to the appropriate internal teams when required
• Accurately document customer interactions and maintain detailed case records
• Deliver a professional, empathetic, and customer-focused experience throughout every interaction
• Stay up to date with platform features, policies, and e-commerce best practices

Your Profile

• Native-level fluency in German
• Good command of English
• Previous customer service experience is an advantage
• Strong understanding of e-commerce and online marketplaces
• Excellent verbal and written communication skills
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Ability to make sound decisions while working in a fast-paced environment
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Strong organizational skills and attention to detail

What Is Offered

• Comprehensive paid onboarding and training
• Stable full-time employment
• International and multicultural working environment
• Career development and internal growth opportunities
• Private health insurance
• Meal allowance
• Ongoing learning and professional development
• Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off
• Future opportunity to work within a 24/7 rotating operation as business needs evolve
• Opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months