Customer Support Specialist - Fintech, Hybrid & Weekend Shifts

Mollie; Lisboa; Híbrido; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Mollie in Lisbon, Portugal, is looking for a customer support analyst to be the voice of the customer across live chat, email and phone. You’ll help merchants succeed and grow by offering proactive, accurate guidance.

You’ll join a fast-growing fintech with AI initiatives, weekend shifts in a hybrid setup, and a path to growth through feedback and collaboration. 1 year in support and excellent communication are key.

Formación

• Fluent in English. Any other language is nice to have.
• Available to work weekend shifts in a hybrid setup with Lisbon office hours for the first 2 months.
• At least 1 year of experience in (customer) support.
• Ability to adapt to changing environments and grasp new information quickly.
• Fast learner who can tackle complex problems and find solutions rapidly.
• Clear communicator with the ability to explain topics simply while keeping a human touch.

Responsabilidades

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
• Proactively advise customers on Mollie products to boost their online and offline presence and revenue.
• Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
• Listen to customer feedback and align support efforts with Mollie’s customer-obsessed mission.

Conocimientos

Customer support

English fluency

Communication

Adaptability

Fast learner

Descripción del empleo

Mollie in Lisbon, Portugal, is looking for a customer support analyst to be the voice of the customer across live chat, email and phone. You’ll help merchants succeed and grow by offering proactive, accurate guidance.

You’ll join a fast-growing fintech with AI initiatives, weekend shifts in a hybrid setup, and a path to growth through feedback and collaboration. 1 year in support and excellent communication are key.