Frontline Customer Support Specialist - Fintech Growth

Mollie; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Job summary

Mollie in Lisbon is seeking a proactive Merchant Support Specialist to be the first point of contact for our growing merchant base.

You will answer questions via live chat, email and phone, advise on Mollie products and capture customer feedback to drive improvements. This role blends problem solving with a customer-obsessed mindset.

Join a growing fintech team in Lisbon to support merchants and grow your career with Mollie.

Qualifications

• Fluent in Polish and English required.
• At least 1 year of experience in customer support.
• Able to adapt to changing environments and learn quickly.
• Fast learner with ability to resolve complex problems.
• Clear, human communication with customers.

Responsibilities

• Act as the first point of contact across live chat, email, and phone to resolve inquiries quickly.
• Advise customers on Mollie products to boost online/offline presence and revenue.
• Provide actionable feedback to internal teams to improve the customer experience.
• Listen to customer feedback and help align support efforts with Mollie's customer-obsessed mission.

Skills

Polish language

English language

Customer support

Adaptability

Fast learner

Communication

Job description

Mollie in Lisbon is seeking a proactive Merchant Support Specialist to be the first point of contact for our growing merchant base.

You will answer questions via live chat, email and phone, advise on Mollie products and capture customer feedback to drive improvements. This role blends problem solving with a customer-obsessed mindset.

Join a growing fintech team in Lisbon to support merchants and grow your career with Mollie.