Customer Support Specialist — Polish & English (Lisbon)

Mollie; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Job summary

Mollie in Lisbon is looking for a customer-focused specialist to join our frontline team. You’ll handle live chat, email, and phone inquiries, advising on Mollie products and helping customers grow their businesses across Europe.

Bring 1+ year in customer support, fluent Polish and English, and a knack for rapid problem-solving. You’ll thrive in a fast-paced fintech environment and collaborate to improve the customer experience.

Qualifications

• Fluent in Polish and English; other languages are a plus.
• Minimum 1 year of experience in (customer) support.
• Able to adapt to changing environments and quickly grasp new information and processes.
• Fast learner who can tackle complex problems and find rapid solutions.
• Clear communicator with a knack for clarifying complex topics and maintaining human connection.

Responsibilities

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
• Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
• Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
• Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.

Skills

Polish & English fluency

Customer support experience

Adaptability

Fast learner

Clear communication

Drive to deliver impact

Job description

Mollie in Lisbon is looking for a customer-focused specialist to join our frontline team. You’ll handle live chat, email, and phone inquiries, advising on Mollie products and helping customers grow their businesses across Europe.

Bring 1+ year in customer support, fluent Polish and English, and a knack for rapid problem-solving. You’ll thrive in a fast-paced fintech environment and collaborate to improve the customer experience.