German Speaking Customer Support Representative

Ignite; Porto; Presencial; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical insurance

Life insurance

Internal progression

Resumo da oferta

Ignite in Porto, Portugal seeks a German-speaking Financial Support specialist to deliver high-quality service to global clients and support a seamless digital banking experience.

You will handle account operations, navigate portals, and resolve inquiries while adhering to banking regulations. Onboarding is fully paid, with opportunities for growth in a dynamic, multicultural team.

Qualificações

• German language proficiency at C1/C2 level
• English at B2 level for internal communication and training
• Strong customer service mindset and professional phone etiquette
• Clear communication of financial concepts to clients
• Willingness to learn new financial software and tools

Responsabilidades

• Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
• Troubleshoot complex account issues and escalate specialized cases to internal technical units.
• Maintain strict compliance with global banking regulations, security protocols, and privacy standards.
• Keep accurate logs and up-to-date client profiles in enterprise software platforms.

Conhecimentos

German fluency (C1/C2)

English (B2)

Customer service

Communication skills

Adaptability

Descrição da oferta de emprego

Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer-centered individuals to join our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal.

Role Summary

Representing a world-leading financial institution, you will deliver high-quality service, build lasting client trust, and support a seamless digital banking experience for German-speaking users.

Primary Responsibilities

• Client Support: Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
• Issue Resolution: Troubleshoot complex account issues and escalated specialized cases to internal technical units.
• Compliance: Maintain strict adherence to global banking regulations, security protocols, and privacy standards.
• Data Entry: Maintain up-to-date interaction logs and accurate client profile details in enterprise software platforms.

Ideal Profile

• Languages: C1/C2 German fluency with B2 English proficiency for internal communication and training.
• Communication: Strong interpersonal skills, professional phone etiquette, and the ability to explain financial concepts simply.
• Adaptability: Eager to learn modern financial software systems, administrative tools, and fast-paced procedures.
• Experience: Banking experience is not required; full paid onboarding is provided to ensure your long-term success.

Compensation & Perks

• Salary: Attractive base pay aligned with a comfortable lifestyle in Porto.
• Health & Wellness: Comprehensive private medical and life insurance starting on day one.
• Growth: Clear internal progression structures with leadership roles regularly filled from within.
• Workplace: Contemporary office facilities with open, collaborative working spaces.
• Culture: Dynamic international atmosphere featuring language clubs, social events, and recreational sports leagues.

Relocation Package

• Accommodation: Private room in a company-managed apartment provided upon arrival.
• Travel: Full reimbursement for your initial flight ticket to Portugal.
• Admin Support: Hands-on assistance from HR to secure your tax (NIF) and social security numbers.