German-Speaking Customer Service Representative, Digital Advertising

CallForTalents; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

14th month salary

Shared accommodation with utilities

Job summary

CallForTalents is seeking a customer service professional to support German and English-speaking customers in a social media advertising context. You will use your paid campaign and digital marketing background to assist clients through inquiries in a fast-paced adtech environment.

Initially, you will work in two shifts, with a later move to 24/7 rotational scheduling. The role includes relocation support, shared accommodation with utilities, and a 14-month gross salary paying model with a meal

Qualifications

• Experience in paid campaign management is mandatory.
• Background in Digital Marketing and familiarity with social media platforms.
• Experience in a contact centre or customer service in an advertising technology company.
• Proficiency in German and English.
• Ability to work independently and as part of a team.
• Degree in Marketing or related field.

Responsibilities

• Support customers in German and English across social media advertising platforms.
• Work in a dynamic advertising technology environment with a fast-paced team.
• Collaborate with colleagues to resolve inquiries and improve service quality.

Skills

Paid campaign management

Digital marketing

Customer service

German language

English language

Social media knowledge

Teamwork

Education

Marketing degree or related field

Job description

Join a customer service team supporting social media advertising platforms. You will support customers in German and English, using your paid campaign and digital marketing background in a dynamic advertising technology environment.

Key points

• Languages: German and English
• Schedule: Initially Monday to Sunday, 07:00 to 19:00, on two shifts (07:00 to 16:00 or 10:00 to 19:00). At a later date, to be confirmed by the client, the schedule will change to 24/7 rotational shifts, Monday to Sunday, with two rotating days off
• Compensation: Monthly gross salary paid over 14 months, plus a net meal allowance for each working day and a complexity bonus
• Relocation: Relocation support provided, including access to shared accommodation with other employees for a limited period, with utilities included. The accommodation cost is deducted directly from the monthly payslip

Requirements

• Previous experience in paid campaign management (mandatory)
• Experience in Digital Marketing
• Previous experience in a contact centre or customer service program within an advertising technology company
• Familiarity with social media platforms and a basic understanding of digital advertising
• Strong customer service skills and a customer-oriented mindset
• Ability to work independently and as part of a team
• A degree in Marketing or a related field
• Proficiency in German and English