IT Support Specialist

Haworth International; Queluz; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Haworth is seeking an IT Support professional to provide first-line onsite and remote assistance for end-user devices, software, and hardware. You will install, image, and maintain computers, troubleshoot day-to-day IT issues, and support meetings with AV equipment.

The role focuses on timely resolutions within a dynamic, international environment. Ideal candidates have 2–3 years in IT support, fluent English, and strong customer service.

Qualificações

• Degree in Computer Science or equivalent field.
• 2–3 years in an IT support role, preferably within an international business environment.
• Hands-on experience with desktop and laptop computers, hardware, software, and end-user devices.
• Strong troubleshooting and problem-solving skills with the ability to prioritize multiple tasks.
• Excellent customer service and communication skills.
• Fluent English communication skills, both written and spoken.
• Proficient with Microsoft Office applications.

Responsabilidades

• Provide first-line onsite and remote support for end-user hardware, software, and Information Technology devices, ensuring timely issue resolution.
• Install, configure, image, and maintain computers and other Information Technology equipment according to company standards.
• Troubleshoot day-to-day Information Technology issues involving computers, printers, scanners, barcode readers, handheld devices, and related equipment.
• Support meetings and events by setting up audio‑visual equipment and presentation technology.
• Log, track, and resolve support requests through the corporate helpdesk system.
• Monitor the health and performance of Information Technology systems, including backups, storage, servers, antivirus protection, and printing services.
• Maintain software licenses and ensure accurate inventory and asset records for Information Technology equipment.
• Perform hardware upgrades, software updates, and equipment replacements as required.

Conhecimentos

Desktop support

Hardware troubleshooting

Customer service

English proficiency

Microsoft Office

Formação académica

Bachelor's degree in Computer Science or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Purpose

Provide first-line Information Technology support to ensure the smooth operation of hardware, software, and end‑user devices across the business. Install, configure, maintain, and troubleshoot Information Technology equipment and systems while delivering excellent customer service and supporting a reliable and secure technology environment.

A glimpse of your daily mission

• Provide first-line onsite and remote support for end-user hardware, software, and Information Technology devices, ensuring timely issue resolution.
• Install, configure, image, and maintain computers and other Information Technology equipment according to company standards.
• Troubleshoot day-to-day Information Technology issues involving computers, printers, scanners, barcode readers, handheld devices, and related equipment.
• Support meetings and events by setting up audio‑visual equipment and presentation technology.
• Log, track, and resolve support requests through the corporate helpdesk system.
• Monitor the health and performance of Information Technology systems, including backups, storage, servers, antivirus protection, and printing services.
• Maintain software licenses and ensure accurate inventory and asset records for Information Technology equipment.
• Perform hardware upgrades, software updates, and equipment replacements as required.

Your Qualifications

• Degree in Computer Science or an equivalent field.
• Approximately 2–3 years of experience in an Information Technology support role, preferably within an international business environment.
• Hands‑on experience supporting desktop and laptop computers, hardware, software, and end‑user devices.
• Strong troubleshooting and problem‑solving skills with the ability to prioritize multiple tasks.
• Excellent customer service and communication skills.
• Proactive mindset with a continuous improvement approach.
• Ability to work independently as well as collaboratively within a team.
• Fluent English communication skills, both written and spoken.
• Proficient with Microsoft Office applications.

About us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.