IT Support Specialist - Remote & Onsite Helpdesk

Haworth; Queluz; Híbrido; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Haworth is a leading global manufacturer of office furniture, dedicated to creating work spaces that people love. The IT Support role provides first-line onsite and remote assistance, imaging and configuring computers, and maintaining end-user devices to keep business running smoothly.

You will troubleshoot hardware and software issues, support meetings with AV setups, and keep asset inventories up to date while delivering excellent service in a fast-paced, international environment.

Qualificações

• Degree in Computer Science or equivalent field.
• Approximately 2–3 years of experience in an Information Technology support role, preferably in an international business environment.
• Hands-on experience supporting desktop and laptop computers, hardware, software, and end-user devices.
• Strong troubleshooting and problem-solving skills with the ability to prioritize multiple tasks.
• Excellent customer service and communication skills.
• Proactive mindset with a continuous improvement approach.
• Ability to work independently as well as collaboratively within a team.
• Fluent English communication skills, both written and spoken.
• Proficient with Microsoft Office applications.

Responsabilidades

• Provide first-line onsite and remote support for end-user hardware, software, and Information Technology devices, ensuring timely issue resolution.
• Install, configure, image, and maintain computers and other Information Technology equipment according to company standards.
• Troubleshoot day-to-day Information Technology issues involving computers, printers, scanners, barcode readers, handheld devices, and related equipment.
• Support meetings and events by setting up audio-visual equipment and presentation technology.
• Log, track, and resolve support requests through the corporate helpdesk system.
• Monitor the health and performance of Information Technology systems, including backups, storage, servers, antivirus protection, and printing services.
• Maintain software licenses and ensure accurate inventory and asset records for Information Technology equipment.
• Perform hardware upgrades, software updates, and equipment replacements as required.

Conhecimentos

Customer service

Communication

Troubleshooting

Multitasking

English fluency

Microsoft Office

Formação académica

Degree in Computer Science

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Haworth is a leading global manufacturer of office furniture, dedicated to creating work spaces that people love. The IT Support role provides first-line onsite and remote assistance, imaging and configuring computers, and maintaining end-user devices to keep business running smoothly.

You will troubleshoot hardware and software issues, support meetings with AV setups, and keep asset inventories up to date while delivering excellent service in a fast-paced, international environment.