German-Speaking Customer Experience & Renewals Lead

Cloudflare, Inc.; Lisboa; Presencial; EUR 45 000 - 75 000; Tempo integral

Resumo da oferta

Cloudflare, Inc. in Lisbon, Portugal is seeking a Customer Experience Manager to lead the post-sale journey from onboarding to renewal, acting as a trusted advisor and commercial owner of the account.

You will collaborate with Sales and cross-functional teams to drive ROI, renewals, upsell opportunities, and optimize workflows with AI-driven insights.

Join a fast-moving team focused on retention, growth, and delivering exceptional customer outcomes in a dynamic cloud-first environment.

Responsabilidades

• Manage customer engagement across the entire lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
• You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support,Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle …

Descrição da oferta de emprego

Cloudflare, Inc. in Lisbon, Portugal is seeking a Customer Experience Manager to lead the post-sale journey from onboarding to renewal, acting as a trusted advisor and commercial owner of the account.

You will collaborate with Sales and cross-functional teams to drive ROI, renewals, upsell opportunities, and optimize workflows with AI-driven insights.

Join a fast-moving team focused on retention, growth, and delivering exceptional customer outcomes in a dynamic cloud-first environment.