Italian Speaking Customer Care Experts - Work In Athens, Greece

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Performance bonus

Fully paid training program

Health insurance

Career development

Resumo da oferta

Mercier Consultancy Group is seeking Italian-speaking Customer Care Experts to join our team in Greece. You will handle customer inquiries via phone, email, and live chat, ensuring accurate information and exceptional service while representing the company in a fast-paced, international office in Athens.

Requirements include native or fluent Italian, an EU passport for relocation, and solid English communication.

Qualificações

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport to facilitate relocation to Greece.
• Intermediate proficiency in English to collaborate within an international team.
• Excellent communication and interpersonal skills for a customer support role.

Responsabilidades

• Provide world-class support to customers via phone, email, and live chat.
• Resolve complex inquiries with precision while maintaining high customer satisfaction.
• Maintain accurate records of customer interactions in internal databases.
• Collaborate with cross-functional teams to improve service delivery.
• Stay updated on product developments and company policy changes to provide accurate information.
• Act as a primary point of contact for Italian-speaking clients, fostering long-term loyalty.

Conhecimentos

Italian

English

Customer support

Communication

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations across the globe. We take pride in our ability to facilitate career-defining opportunities within the customer support services industry, ensuring excellence for both our clients and our candidates.

Job Overview

We are currently seeking talented professionals for the Italian Speaking Customer Care Experts position in Greece. If you are looking for premier Italian-speaking jobs that combine professional growth with a Mediterranean lifestyle, this is your opportunity to join a vibrant team in the heart of Athens.

Key Responsibilities

• Provide world-class support to customers via phone, email, and live chat within the customer support services industry.

• Resolve complex inquiries with precision while maintaining the highest levels of customer satisfaction.

• Ensure all interactions reflect the company’s commitment to excellence and brand identity.

• Maintain comprehensive records of customer interactions within our internal database systems.

• Collaborate with cross-functional teams to streamline support processes and improve service delivery.

• Stay updated on product developments and company policy changes to provide accurate information to clients.

• Act as a primary point of contact for Italian-speaking clients, fostering long-term brand loyalty.

• Native or fluent Italian (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory) to facilitate your transition to our jobs in Greece.

• Excellent communication and interpersonal skills, essential for a career in customer support services.

• Intermediate proficiency in English to collaborate within our international team.

• Positive attitude, strong problem-solving abilities, and a customer-centric mindset.

• Ability to thrive in an on-site, fast-paced international office environment in Athens.

What We Offer

• Competitive Monthly Salary plus 2 Extra Salaries Per Year (13th and 14th month).

• Monthly Performance Bonus to reward your dedication and results.

• Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation.

• Comprehensive, fully paid training program to ensure your success in the customer support services industry.

• Full Health Insurance coverage and additional social benefits.

• Ongoing career development and internal advancement opportunities within Mercier Consultancy Group.

• An exciting opportunity to work in a multicultural hub in the heart of Greece.

Life in Greece

Living and working in Greece offers a unique blend of ancient history, vibrant modern culture, and the famous Mediterranean sunshine. Those choosing to take advantage of these Italian-speaking jobs will discover that Greece provides an unparalleled quality of life, where high-energy professional environments meet the relaxed pace of island-inspired weekends. Whether you are exploring historical landmarks or enjoying the local coastal atmosphere, Greece is truly a land of inspiration.

Our relocation support ensures your move to Greece is seamless, allowing you to focus on your career in the customer support services sector while you immerse yourself in the culinary wonders and hospitality of the Greek people. By joining our team for this Italian Speaking Customer Care Experts position in Greece, you are choosing more than just a job; you are choosing an adventure in one of the world’s most sought-after destinations.