German-Speaking Ad Tech Support: Social & Campaigns

Cross Border Talents; Lisboa; Vor Ort; EUR 12.000 - 13.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Meal allowance (€7.63 net per working日

Attendance bonus (€60)

Zusammenfassung

Cross Border Talents is seeking a German-speaking Customer Support Specialist in Lisbon to assist customers with digital advertising and paid campaign inquiries. You will leverage your language skills and marketing knowledge to deliver effective support and maintain high satisfaction.

Responsibilities include guiding customers on campaigns, handling German and English inquiries, and coordinating with teams to resolve issues. A marketing degree and experience in digital advertising are required.

Qualifikationen

• Fluency in German and English is required.
• Mandatory experience in paid campaign management.
• Experience in digital marketing and contact centre operations in an advertising technology environment.
• Familiarity with social media products and digital advertising.

Aufgaben

• Handle customer enquiries in German and English.
• Guide customers on paid campaigns and digital advertising products.
• Investigate issues and recommend solutions.
• Explain platform features and assist with relevant tools.
• Follow service procedures and quality standards.
• Coordinate with colleagues to resolve complex enquiries.

Kenntnisse

German language

English language

Customer support

Digital marketing knowledge

Communication skills

Problem solving

Shift flexibility

Ausbildung

Marketing degree

Tools

Paid campaign management

Jobbeschreibung

Cross Border Talents is seeking a German-speaking Customer Support Specialist in Lisbon to assist customers with digital advertising and paid campaign inquiries. You will leverage your language skills and marketing knowledge to deliver effective support and maintain high satisfaction.

Responsibilities include guiding customers on campaigns, handling German and English inquiries, and coordinating with teams to resolve issues. A marketing degree and experience in digital advertising are required.