German-Speaking Paid Ads Campaign Specialist — Lisbon

Talingual Ltd; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Furnished room in shared apartment

Job summary

Talingual Ltd. is seeking a German-speaking Digital Marketing Campaign Specialist to support B2B advertisers in Lisbon. You will troubleshoot advertising product issues, communicate clearly, and ensure a positive customer experience.

Responsibilities include managing inquiries, resolving technical queries, and collaborating with Product Ops and Engineering to close complex cases. A relocation package is provided.

Qualifications

• Fluent in German and English.
• Experience managing paid advertising campaigns.
• Degree in Marketing or related field preferred.
• Experience in digital marketing and in a contact centre for ad tech.
• Strong customer service, communication and problem-solving skills.

Responsibilities

• Manage advertiser inquiries from first contact to resolution.
• Troubleshoot technical issues related to advertising products.
• Collaborate with Product Ops, Engineering and specialists to resolve cases.
• Keep advertisers informed with regular updates during the support journey.
• Maintain high service quality and meet SLAs.
• Educate advertisers on product features and common issues.
• Identify improvements to support processes and user experience.

Skills

German fluent

English fluent

Paid advertising campaigns

Digital marketing knowledge

Customer service

Problem-solving

Education

Marketing-related degree

Job description

Talingual Ltd. is seeking a German-speaking Digital Marketing Campaign Specialist to support B2B advertisers in Lisbon. You will troubleshoot advertising product issues, communicate clearly, and ensure a positive customer experience.

Responsibilities include managing inquiries, resolving technical queries, and collaborating with Product Ops and Engineering to close complex cases. A relocation package is provided.