German & English-Speaking Customer Support Specialist - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Relocation package

Food allowance

Job summary

CB Talents SP seeks a German and English-speaking Customer Support Specialist for an AI project in Lisbon, Portugal. The role is on-site, full-time with rotating shifts, offering relocation support to candidates moving from abroad.

You will train, evaluate, and refine Generative AI model outputs, ensuring German language quality and adherence to guidelines while maintaining high accuracy and productivity in a fast-paced environment.

Qualifications

• Native or near-native German with strong written skills.
• Solid English ability at B2 level or higher.
• Analytical mindset for evaluating AI outputs.
• Meticulous attention to data quality and guidelines.
• Interest in Generative AI and data annotation platforms.

Responsibilities

• Assess AI-generated text for accuracy, tone, relevance, safety, and guidelines.
• Review and annotate datasets using specialized platforms.
• Interpret evolving policies to apply quality standards consistently.
• Ensure output readability and German fluency in reviews.
• Collaborate with quality leads to meet daily accuracy goals.

Skills

German (C1/C2)

English (B2)

Analytical thinking

Attention to detail

AI/dataset familiarity

Job description

Transform Your Passion for Tech into a Career in Sun-Soaked Lisbon!

Join a world-class customer service project shaping the future of Generative AI & Large Language Models (LLMs). Work on the cutting edge of technology while enjoying the incredible lifestyle, historic charm, and sunny weather of Portugal's dynamic capital.

Key Information

• Role: German & English-Speaking Customer Support Specialist (AI Project)
• Location: Lisbon, Portugal (On-site)
• Work Schedule: Full-time, 24/7 rotating shifts (Monday–Sunday) with 2 rotating days off per week
• Base Salary: €1,100 gross per month (paid over 14 months per year)
• Food Allowance: €7.63 per worked day (tax-free meal card option)
• Relocation Package: Comprehensive relocation support provided for candidates moving from abroad

What You Will Do

As a German & English Customer Support Specialist on this advanced AI project, you will play a crucial role in training, evaluating, and refining Generative AI models and text generation.

• Assess AI-generated text for accuracy, tone, relevance, safety, and adherence to specific guidelines.
• Review, classify, and annotate datasets using specialized AI annotation and evaluation platforms.
• Interpret complex, evolving written policies to make consistent, objective, and evidence-based decisions.
• Ensure output meets high standards of readability, critical logic, and natural language fluency in German.
• Work closely with quality leads and peers in a fast-paced environment to meet daily accuracy and productivity goals.

What We Are Looking For

• Language Mastery: Native or near-native proficiency in German (C1/C2) with exceptional written communication skills, plus strong English (minimum B2 level).
• AI & Tech Tech-Savviness: Solid understanding of or strong interest in Generative AI, LLMs, and content annotation platforms.
• Critical Eye: Outstanding analytical skills, high attention to detail, and the ability to evaluate structured text objectively.
• Policy Application: Proven capacity to quickly digest, remember, and apply intricate quality standards and compliance guidelines.
• Adaptability & Integrity: Professionalism in handling sensitive or confidential data while thriving under quality-driven performance metrics.