German Customer Support Specialist - Lisbon (Relocation)

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon seeks a German-speaking Customer Support Specialist to deliver top-tier assistance across phone, chat, email and social media.

You will guide customers through account setups, resolve queries with empathy, and maintain a customer-first mindset while following internal procedures.

Join a collaborative office team offering relocation support, meal allowances, a performance bonus, and onsite work with competitive compensation.

Qualificações

• Fluent in German (C2 level)
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• EU Citizenship or Portuguese Residency Card

Responsabilidades

• Offer responsive high-quality support through phone, chat, email, and social media
• Guide customers through account setup, login issues, identity verification, transactions, and technical queries
• Ensure every interaction is professional, empathetic, and solution-focused
• Respond to requests swiftly and accurately, maintaining a customer-first mindset
• Build lasting relationships through clear and supportive communication
• Follow internal procedures while delivering top-tier service
• Provide feedback to boost service quality and efficiency

Conhecimentos

German language

Communication skills

Problem solving

Empathy

Descrição da oferta de emprego

Cross Border Talents in Lisbon seeks a German-speaking Customer Support Specialist to deliver top-tier assistance across phone, chat, email and social media.

You will guide customers through account setups, resolve queries with empathy, and maintain a customer-first mindset while following internal procedures.

Join a collaborative office team offering relocation support, meal allowances, a performance bonus, and onsite work with competitive compensation.