German Customer Support in Porto — Chats & Email Expert

Cross Border Talents; Maia; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Job summary

A customer service company in Porto is seeking a Customer Support Specialist to provide assistance via email and chat to a global user base. Ideal candidates should have C2 proficiency in German and at least one year of customer support experience. This role offers a competitive salary and a supportive team atmosphere.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Handle customer inquiries through email and chat only.
• Follow established support procedures to troubleshoot effectively.
• Consistently meet quality and performance targets.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Strong communication abilities

Leadership abilities

Job description

German Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

Job Openings German Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

About the job German Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

Kickstart Your Career in Tech Support – Assist Users Around the Globe!

Be part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you’re a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required!

Role Overview:

As a Customer Support Specialist, you’ll play a central role in delivering smooth, high-quality assistance to a worldwide user base. You’ll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive, fast-paced setting.

Key Responsibilities:

• Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses

Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed

Consistently meet quality and performance targets, including SLA requirements

Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments

Approach each case with empathy and a solution-focused mindset

Contribute ideas to improve workflows and help foster a culture of continuous improvement

Requirements:

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!