German Customer Experience Specialist - Lisbon On-Site

Besthire; Lisboa; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site role in Lisbon

Comprehensive training

Career progression opportunities

Multilingual team

Resumo da oferta

Besthire in Lisbon is seeking a German-speaking Customer Support Specialist on an on-site basis to assist users of a major digital platform with account and product support. You will handle inquiries by phone, email and chat, document interactions precisely, and escalate complex cases to the appropriate team.

English to-day will be used, with strong German language skills a must. No prior customer service experience is required as full training and ongoing coaching are provided to help you grow

Qualificações

• German language required.
• Strong communication skills.
• Based in Lisbon, on-site role.

Responsabilidades

• Answer customer questions by phone, email and chat.
• Keep accurate records of each interaction.
• Elevate complex cases to the appropriate team when needed.

Conhecimentos

German language

Communication skills

English proficiency

Descrição da oferta de emprego

Besthire in Lisbon is seeking a German-speaking Customer Support Specialist on an on-site basis to assist users of a major digital platform with account and product support. You will handle inquiries by phone, email and chat, document interactions precisely, and escalate complex cases to the appropriate team.

English to-day will be used, with strong German language skills a must. No prior customer service experience is required as full training and ongoing coaching are provided to help you grow