German B2 Customer Support Specialist in Porto

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Onsite Work Environment

Job summary

A customer service company in Porto is looking for a German B2 Customer Support Specialist. The role involves assisting clients via various communication channels and providing customized support. Candidates should possess German and English language proficiency, along with at least one year of experience in customer support. This opportunity offers a collaborative work environment and competitive salary.

Qualifications

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsibilities

• Assist clients via phone, email, and chat, delivering efficient and thoughtful solutions.
• Understand customer needs and provide customized resolutions.
• Work closely with colleagues to resolve issues and enhance the customer journey.
• Maintain accurate customer records for seamless service.
• Build trust and loyalty through high-quality interactions.

Skills

Proficiency in German (B2 level)

Proficiency in English (C1 level)

Strong analytical skills

Leadership abilities

Communication abilities

Job description

German B2 Customer Support Specialist in Porto

About the job German B2 Customer Support Specialist in Porto

Kickstart Your Career as a Customer Success Specialist!

Join a dynamic team where creativity, teamwork, and adaptability drive success in a fast-paced environment. If you're looking for the next step in your professional journey, this opportunity is for you!

About Us:

We are committed to delivering top-tier service to our clients and their customers. With a passion for innovation and a focus on excellence, our team continues to grow and succeed.

Role Overview:

As a Customer Success Specialist, you will be the main point of contact for clients, ensuring smooth interactions and problem resolution. Your dedication to personalized service will help maintain our reputation for outstanding support.

Key Responsibilities:

• Customer Interaction: Assist clients via phone, email, and chat, delivering efficient and thoughtful solutions
• Tailored Support: Understand customer needs and provide customized resolutions that exceed expectations
• Teamwork & Collaboration: Work closely with colleagues to quickly resolve issues and enhance the customer journey
• Data Management: Maintain accurate customer records to ensure seamless service delivery
• Outstanding Service: Build trust and loyalty through high-quality interactions and exceptional support

Requirements:

• Proficiency in German (B2 level)
• Proficiency in English (C1 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!