German Customer Advisor Hybrid in Porto | Baking Sector

Innopath Consulting Lda; Porto; Híbrido; EUR 18.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Health & Life Insurance

Relocation Support

Hybrid work

Descripción de la vacante

Innopath Consulting Lda in Porto is seeking a Customer Specialist to support customers with orders, accounts, products, and services across phone, email, live chat, and other digital channels.

You will listen to customer needs, provide clear information, and deliver efficient, tailored solutions to ensure satisfaction while maintaining a high standard of service. Relentless focus on quality and continuous improvement is expected.

Formación

• Fluent in German (C1/C2) and English (B2) with strong communication skills.
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication.
• Customer-oriented, proactive, organised and detail-focused.
• Motivation to develop professionally within the Travel industry.

Responsabilidades

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and services.
• Understand customer concerns and recommend suitable solutions based on individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products and service options.
• Record customer interactions, requests and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests requiring assistance.
• Identify recurring customer concerns and communicate feedback to improve service quality and internal processes.
• Stay informed about product updates, service offerings, procedures and company policies through regular training.

Conocimientos

German (C1/C2)

English (B2)

Customer-focused

Descripción del empleo

Take the Next Step in Your Customer Service Career!

Do you enjoy helping people, answering questions, and finding effective solutions? Join a diverse, international team as a Customer Specialist, where you’ll contribute to delivering reliable support and ensuring a positive customer experience.

About The Role

As a Customer Specialist, you will be responsible for assisting customers with a variety of inquiries concerning orders, accounts, products, services, and general requests.

Through phone, email, live chat, and other digital communication channels, you will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure customer satisfaction.

Your Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on their individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development.

What We're Looking For

• Languages: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.
• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.
• Meal Allowance: Additional support towards your daily meals.
• Health & Life Insurance: Access to insurance benefits designed to support your well-being.
• Relocation Support: Assistance for eligible candidates relocating to Portugal.

Hybrid Work

Enjoy the flexibility of combining remote work with onsite collaboration in a supportive office environment.