German Baking Customer Advisor in Porto

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Hybrid Work

Attractive Salary

Job summary

Cross Border Talents is seeking a Customer Specialist to help customers with orders, accounts, products, services, and general requests across multiple channels. You will use phone, email, live chat, and other digital tools to understand needs and deliver tailored solutions that enhance customer satisfaction.

Ideal candidates are fluent in German (C1/C2) and English (B2), hold EU citizenship or Portuguese residence, and show exceptional communication skills.

Qualifications

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or Portuguese residence permit required.
• Excellent verbal and written communication skills.
• Customer-oriented, proactive, organized, detail-focused, and eager to learn.

Responsibilities

• Handle inquiries related to orders, accounts, products, services, and general requests.
• Communicate via phone, email, live chat, and other digital channels to understand needs and provide tailored solutions.
• Record interactions and outcomes in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests.

Skills

German (C1/C2)

English (B2)

Job description

Take the Next Step in Your Customer Service Career!

Do you enjoy helping people, answering questions, and finding effective solutions? Join a diverse, international team as a Customer Specialist, where you’ll contribute to delivering reliable support and ensuring a positive customer experience.

About the Role

As a Customer Specialist, you will be responsible for assisting customers with a variety of inquiries concerning orders, accounts, products, services, and general requests.

Through phone, email, live chat, and other digital communication channels, you will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure customer satisfaction.

Your Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on their individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development.

What We're Looking For

• Languages: Fluent in German (C1/C2 level) and English (B2 level)

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Hybrid Work: Enjoy the flexibility of combining remote work with onsite collaboration in a supportive office environment.

Ready for your next career move?

Join an international team, develop your customer service expertise, and build your career in the Travel industry. Apply now and take the next step with us!