German Baking Customer Advisor Hybrid in Porto

Cross Border Talents; Porto; Hybrid; EUR 16.000 - 21.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Health & Life Insurance

Relocation support

Hybrid work

Zusammenfassung

Cross Border Talents in Portugal is seeking a Customer Specialist to support customers across orders, accounts, products, and services via phone, email, and live chat. You will deliver clear, tailored solutions to ensure a positive customer experience.

The role requires fluent German (C1/C2) and English (B2), EU citizenship or Portuguese residence, and a proactive, customer-oriented attitude. Hybrid work with relocation support is provided.

Qualifikationen

• Fluent in German (C1/C2) and English (B2) for customer communication.
• EU citizenship or valid Portuguese residence required.
• Excellent verbal and written communication.

Aufgaben

• Handle inquiries related to orders, shipping, payments, accounts, products, and services.
• Provide clear information and tailored solutions via phone, email, live chat, and other channels.
• Address customer concerns with patience and professionalism to resolve issues.
• Assist customers in navigating systems, processes, products, and service options.
• Record interactions and outcomes in internal databases and support tools.
• Coordinate with other departments to resolve complex requests.
• Identify recurring issues and relay feedback to improve service quality.
• Stay updated on product updates, policy changes, and company procedures.

Kenntnisse

German (C1/C2)

English (B2)

Jobbeschreibung

Take the Next Step in Your Customer Service Career!

Do you enjoy helping people, answering questions, and finding effective solutions? Join a diverse, international team as a Customer Specialist, where you’ll contribute to delivering reliable support and ensuring a positive customer experience.

About the Role

As a Customer Specialist, you will be responsible for assisting customers with a variety of inquiries concerning orders, accounts, products, services, and general requests.

Through phone, email, live chat, and other digital communication channels, you will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure customer satisfaction.

Your Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on their individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development.

What We're Looking For

• Languages: Fluent in German (C1/C2 level) and English (B2 level)

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Hybrid Work: Enjoy the flexibility of combining remote work with onsite collaboration in a supportive office environment.

Ready for your next career move?

Join an international team, develop your customer service expertise, and build your career in the Travel industry. Apply now and take the next step with us!