German Customer Advisor For Video Game Brand - Signing Bonus

Foundever; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Performance bonus

Signing bonus

Paid training

Employee discounts

Private healthcare

Resumo da oferta

Foundever is seeking a German-speaking customer service specialist to join a project in Lisbon. You will respond to customer enquiries, maintain knowledge of the client’s products, and handle correspondence with accuracy.

Requirements include German at C1 and English at B1, plus strong communication and self-organization skills. EU citizenship or valid work permit is required, with relocation to Lisbon possible.

Qualificações

• German proficiency at C1 level.
• English proficiency at B1 level.
• Previous customer service experience preferred.
• Excellent communication skills.
• Calm, proactive, and able to work under pressure.
• Strong self-organization and initiative.
• Experience with Microsoft Office (Word, Excel).
• EU citizenship or valid work permit.
• Local candidate or willing to relocate to Lisbon, Portugal.

Responsabilidades

• Respond to customer enquiries within specified timescales.
• Develop and maintain technical knowledge of the client’s products and services.
• Handle correspondence as required.
• Log all calls accurately in line with procedures.
• Maintain and update all job-related administrative forms.
• Escalate to a department or senior colleague when needed.

Conhecimentos

German (C1)

English (B1)

Customer service

Communication

Self-organization

Initiative

Microsoft Office

Ferramentas

Word

Excel

Descrição da oferta de emprego

Do you want to be part of a team whose motto is Play Has No Limits?

Are youGermannative or fluent with strongEnglishcommunication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Ourclientis a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another departmentor a more senior member of staff

To succeed in the role, you will need to have:

• Proficient level ofGerman(C1)
• Intermediate level ofEnglish (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

• €1,420 including complements + monthly performance bonus + quarterly bonus + signing bonus
• Relocation package
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.