French Travel Advisor in Porto

Cross Border Talents; Porto; Vor Ort; EUR 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Meal allowance

Health & life insurance

Relocation support

Onsite office

Zusammenfassung

Cross Border Talents is seeking a Customer Specialist in Porto to assist customers with orders, accounts, products, and services across phone, email, and live chat channels. You will ensure a positive experience by understanding needs and delivering tailored solutions.

The role emphasizes language skills in French and English, strong communication, and a proactive, customer-focused mindset with interest in the Travel industry.

Qualifikationen

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residence permit.

Aufgaben

• Handle inquiries related to orders, accounts, products, and services.
• Provide clear information and tailored solutions via phone, email, live chat.
• Record interactions and outcomes in internal databases.
• Coordinate with other departments to resolve requests.
• Identify recurring issues and feed back for service improvement.

Kenntnisse

French fluency (C1/C2)

English proficiency (B2)

Strong communication

Analytical thinking

Customer orientation

Organised

Willing to learn

Jobbeschreibung

Take the Next Step in Your Customer Service Career!

Do you enjoy helping people, answering questions, and finding effective solutions? Join a diverse, international team as a Customer Specialist, where you’ll contribute to delivering reliable support and ensuring a positive customer experience.

About the Role

As a Customer Specialist, you will be responsible for assisting customers with a variety of inquiries concerning orders, accounts, products, services, and general requests.

Through phone, email, live chat, and other digital communication channels, you will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure customer satisfaction.

Your Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on their individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development.

What We're Looking For

• Languages: Fluent in French (C1/C2 level) and English (B2 level)

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Onsite Work: Engage and grow in a collaborative office environment

Ready for your next career move?