French Travel Advisor in Porto

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist to support customers across orders, accounts, products, and services through phone, email, live chat, and other channels in Portugal.

You will understand needs, provide clear information, and deliver tailored solutions to ensure customer satisfaction while staying updated on product changes through ongoing training. Relocation support is available for eligible candidates. Onsite office in Porto offers collaboration and growth opportunities.

Qualifications

• Fluent French (C1/C2) and English (B2) proficiency.
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inquiries related to orders, shipping, payments, accounts, products, and services.
• Understand customer concerns and provide tailored solutions.
• Address complaints and resolve challenging situations with professionalism.
• Assist customers in navigating systems and processes.
• Record interactions and outcomes in internal databases and tools.
• Coordinate with other departments to investigate and resolve requests.
• Identify recurring issues and provide feedback to improve service quality.
• Stay informed about product updates and company policies through regular training.

Skills

French (C1/C2)

English (B2)

Job description

Take the Next Step in Your Customer Service Career!

Do you enjoy helping people, answering questions, and finding effective solutions? Join a diverse, international team as a Customer Specialist, where you’ll contribute to delivering reliable support and ensuring a positive customer experience.

About the Role

As a Customer Specialist, you will be responsible for assisting customers with a variety of inquiries concerning orders, accounts, products, services, and general requests.

Through phone, email, live chat, and other digital communication channels, you will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure customer satisfaction.

Your Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on their individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development.

What We're Looking For

• Languages: Fluent in French (C1/C2 level) and English (B2 level)

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Onsite Work: Engage and grow in a collaborative office environment

Ready for your next career move?