Genesys Cloud Architect & Integrations Engineer

Cronos Europa; Lisboa; Híbrido; EUR 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive salary package

Tailor-made training courses

Friendly workplace

Resumo da oferta

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, is seeking experienced Genesys Cloud developers to build and maintain customer journeys for a major automotive client. You will work on Architect flows, IVR design, and cross‑team integrations with Salesforce and Azure, in a nearshore delivery model from Lisbon with Netherlands onboarding.

The role requires 4+ years in contact centre platforms, strong English, and the ability to collaborate across markets.

Qualificações

• Bachelor’s or Master’s degree in IT, Business Management, or a related field.
• Minimum 4 years of experience in contact centre platform development, including at least 2 years of hands-on experience with Genesys Cloud.

Responsabilidades

• Build and maintain Genesys Cloud flows using Architect (inbound, outbound, in-queue and digital).
• Configure and optimise routing, queues, skills, evaluation methods and priority handling.
• Implement IVR logic and self-service customer journeys.
• Configure digital channels including chat, email and messaging services.
• Develop integrations using the Genesys Cloud Platform API.
• Test flows and integrations, including regression testing activities.
• Work closely with business stakeholders and operational teams.

Conhecimentos

Genesys Cloud CX

Architect flows

IVR design

JavaScript

English fluency

Formação académica

Bachelor’s or Master’s degree in IT or related field

Ferramentas

Genesys Cloud Platform API

Salesforce Service Cloud integration

Azure integration exposure

Descrição da oferta de emprego

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, is seeking experienced Genesys Cloud developers to build and maintain customer journeys for a major automotive client. You will work on Architect flows, IVR design, and cross‑team integrations with Salesforce and Azure, in a nearshore delivery model from Lisbon with Netherlands onboarding.

The role requires 4+ years in contact centre platforms, strong English, and the ability to collaborate across markets.