Global Salesforce Architect: Service Cloud & Data Modeling

Cronos Europa; Lisboa; Presencial; EUR 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary package

Resumo da oferta

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, is seeking a senior Salesforce Architect to define and govern the Salesforce architecture across multiple markets and languages. You will collaborate with product owners, architects and delivery teams to ensure scalable, maintainable CRM solutions, with emphasis on data models, integrations, and governance.

This strategic role offers exposure to cutting-edge CRM projects within a global automotive context and opportunities to

Qualificações

• Bachelor’s or Master’s degree in IT, Computer Science, Business Management, or a related field.
• Minimum 8 years of experience in Salesforce ecosystem, including at least 3 years in an architect role.
• Proactive mindset with the ability to take ownership and drive initiatives independently.
• Ability to analyse complex business and technical challenges and develop effective solutions.
• Strong communication and stakeholder management skills.
• Experience working in international and Agile environments is an asset.
• Fluency in English is required; additional European languages are a plus.

Responsabilidades

• Define and govern the architectural framework for Salesforce Service Cloud solutions.
• Design scalable customer service and case management solutions for a global organisation.
• Create and govern enterprise-level Salesforce data models.
• Define integration patterns between Salesforce and external platforms, including contact centre and enterprise data services.
• Establish platform governance standards, release management processes, and technical guidelines.
• Ensure consistency across multiple markets and prevent platform fragmentation.
• Act as the design authority for Salesforce delivery teams.
• Collaborate with Product Owners, Product Managers, and fellow architects to align solutions with the target architecture.

Conhecimentos

Salesforce Architecture

End-to-end ownership

Multi-market Salesforce

Stakeholder management

Agile environments

Formação académica

Bachelor’s or Master’s degree in IT/CS/Business Management

Ferramentas

Salesforce Service Cloud

REST/SOAP APIs

Genesys Cloud

Amazon Connect

NICE

Descrição da oferta de emprego

Cronos Europa Portugal, the Lisbon delivery centre of Cronos Europa, is seeking a senior Salesforce Architect to define and govern the Salesforce architecture across multiple markets and languages. You will collaborate with product owners, architects and delivery teams to ensure scalable, maintainable CRM solutions, with emphasis on data models, integrations, and governance.

This strategic role offers exposure to cutting-edge CRM projects within a global automotive context and opportunities to