Functional Support

We Are META; Portugal; Híbrido; EUR 25 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome kit

Career progression

Health insurance

Coverflex meal card

Discounts

Resumo da oferta

We Are META is seeking a Functional Support specialist for the Summit TCI system. You will act as the primary contact for users, troubleshoot both functional and technical issues, and coordinate with IT teams to ensure timely resolutions.

The role requires 3+ years in IT support, strong SQL reporting skills, and knowledge of financial markets. A hybrid work model is offered, with two days a week at Porto or Lisbon offices in Portugal.

Qualificações

• +3 years of experience as an IT Support Analyst / Summit TCI System Support.
• Serve as the primary point of contact for users and IT teams on Summit TCI issues.
• Investigate and resolve daily global securities activity issues within Summit TCI.
• Write, create, and modify reports and data extractions using SQL and Summit TCI tools.
• Document production issues, root cause analyses, and resolutions for knowledge sharing.
• Apply knowledge of financial products and global markets to prioritise support requests.

Responsabilidades

• Provide frontline support for the Summit TCI system and related applications.
• Troubleshoot functional and technical issues impacting users.
• Produce and modify SQL reports to meet evolving user needs.
• Maintain clear audit trails of incidents and resolutions.

Conhecimentos

IT Support

Stakeholder communication

SQL data extraction

Securities industry knowledge

English B2

Hybrid work readiness

Ferramentas

SQL

Summit TCI

Descrição da oferta de emprego

Seeking a Functional Support: Rhino, are you there?

At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.

• Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry.
• Enjoy our perks: When you join the crash you’ll have an array of benefits, to help you achieve the best work-life balance.
• Get your perfect match: Our recruiters do their best to get the best position for you, whether in terms of working policy (remote, hybrid, on-site) or the company’s culture.
• Personalized support: With our career coach, we assure that all your needs are being met and you’re being provided everything you need to excel in your professional life because the well-being of our Rhinos is our number one priority.

Perks of becoming a Rhino:

• You’ll get a welcome kit
• Opportunities for career progression
• Live on the edge with our health insurance
• Coverflex meal card
• Other protocols and special discounts

For this position, the perfect Rhino should have the following skills:

• +3 years of experience as an IT Support Analyst / Summit TCI System Support
• Serve as the primary point of contact for users and IT teams on all matters related to the Summit TCI system, including functional and technical issues.
• Investigate and resolve daily global securities activity issues within Summit TCI, ensuring accurate and timely support across operations.
• Write, create, and modify reports and data extractions using SQL and Summit TCI's internal tools to meet evolving user requirements.
• Document production issues, root cause analyses, and resolutions in a clear, structured manner to support knowledge sharing and audit trails.
• Apply knowledge of financial products and global markets to accurately interpret and prioritize support requests within a securities environment.
• Fluency in English, at least B2 level. Fluency in French is a plus
• Availability for Hybrid model, 2 times a week based in Porto or Lisbon office
• Based in Portugal with Portuguese or EU citizenship, or a valid work permit