Front Office Manager (M/F)

Martinhal Luxury Resorts; Lisboa; Presencial; EUR 40 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Health insurance

Meals on duty

Career progression

Training & support

Resumo da oferta

Martinhal Luxury Resorts in Lisbon is seeking a Front Office Manager to lead the Front Office, Concierge and Porter teams, ensuring exceptional guest experiences and efficient departmental administration.

The ideal candidate will have at least 2 years in a Front Office management role in a 4- or 5-star hotel, fluent in Portuguese and English, strong leadership, PMS and Excel skills, and availability to work weekends.

Qualificações

• Minimum 2 years as Front Office Manager or Assistant in a 4-5 star hotel.
• Strong guest focus and leadership skills.
• Proven ability to balance operational duties with administrative tasks.
• Knowledge of hotel PMS systems and Excel.
• Fluent in Portuguese and English; French or Spanish is a plus.
• Degree in Hospitality Management, Tourism or related field.
• Availability to work shifts, including weekends and public holidays.
• Experience in serviced apartments or extended-stay properties is desirable.

Responsabilidades

• Lead, develop and supervise the Front Office team.
• Ensure the quality of the check-in, check-out and overall guest experience.
• Manage guest complaints and service recovery situations.
• Coordinate daily with Housekeeping, Maintenance, F&B and Reservations.
• Oversee billing, city tax, deposits, night audit and cash closing procedures.
• Monitor operational, financial and guest satisfaction performance indicators.
• Manage departmental schedules, costs and overtime.
• Recruit, train and evaluate team members.

Conhecimentos

Guest focus

Leadership

Decision making

PMS systems

Formação académica

Hospitality management degree

Ferramentas

Excel

Descrição da oferta de emprego

Martinhal Resorts is a leading brand in luxury holiday experiences in Portugal, welcoming international guests since the opening of its first resort in Sagres, Algarve, in 2010. Our family‑owned hotels and resorts seamlessly combine luxury, family and design, while our genuine hospitality philosophy comes to life through the dedication and passion of our team members every day.

We are recruiting: Front Office Manager (M/F)

The Front Office Manager is responsible for leading the entire Front Office, Concierge and Porter operations, ensuring an outstanding guest experience as well as the efficient administrative and financial management of the department. This is a highly operational role requiring a strong on-the-floor presence, quick decision‑making skills and excellent organisational abilities.

Key Responsibilities

• Lead, develop and supervise the Front Office team;
• Ensure the quality of the check-in, check-out and overall guest experince;
• Manage guest compaints and service recovery situations;
• Coordinate daily with Housekeeping, Maintenance, F&B and Reservations departments;
• Oversee billing, city, tax, deposits, night audit and cash closing procedures;
• Monitor operational, financial and guest satisfaction performance indicators;
• Manage departmental schedules, costs and overtime;
• Recuit, train and evaluate team members.

Ideal Candidate Profile

• Minimum of 2 years experience in a Front Office Manager or Assistant Front Office Manager role within a 4 or 5-star hotel environment;
• Strong guest focus and leadership skills;
• Proven ability to balance operational responsibilities with administrative tasks;
• Good knowledge of hotel PMS systems and strong Excel skills;
• Fluent in Portuguese and English (French or Spanish will be considered an advantage);
• Degree in Hospitality Management, Tourism or a related field;
• Availability to work shifts, including weekends and public holidays;
• Experince in properties with serviced apartments or extendend‑stay acommodation is highly desirable.

What We Offer

• Competitive salary and benefits package;
• Ongoing training and continuous support;
• Health insurance and meals on duty;
• Exciting career progression opportunities within the group.

Location: Martinhal Lisbon Oriente

Since 2023, Martinhal Lisbon Oriente has been creating extraordinary and memorable experiences for guests from around the world. By joining us, you will become part of a dynamic team that is helping shape the future of hospitality in Lisbon, working in an exclusive environment: a stylish oasis in the vibrant Parque das Nações district. Your talents will not only be recognised, but truly valued, within a culture focused on growth, development and continuous improvement.

Join Martinhal Lisbon Oriente and become part of a unique experience where luxury meets genuine hospitality. At the heart of our success are our people. Be the next key member of our exceptional team.

All applications will be treated confidentially in accordance with Data Protection legislation. Only candidates whose profile matches the requirements of the role will be contacted. The remaining applications will be kept on file for future recruitment and selection opportunities.