Front Office Host - Hampton by Hilton Lisbon City Centre Baixa

Hilton; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Hilton is hiring a Front Office Host in Lisbon to deliver warm welcomes and seamless check-in/check-out experiences while providing knowledgeable local information. You will contribute to memorable stays by delivering exceptional guest service and assisting with hotel amenities.

Join a renowned hospitality brand that values integrity, leadership, teamwork, ownership, and urgency in guest interactions, helping create a magical stay for every guest.

Qualificações

• Warm and welcoming demeanor in a guest-facing role.
• Ability to upsell hotel amenities to enhance guest experience.
• Strong communication skills and teamwork to ensure smooth operations.

Responsabilidades

• Greet guests at check-in and assist with check-in/check-out procedures.
• Process payments and issue receipts using the POS system.
• Provide detailed information about hotel services and local attractions.
• Promote hotel amenities to maximize revenue and occupancy.
• Respond to guest requests with urgency and care to resolve issues.
• Collaborate with housekeeping, F&B, and other teams to ensure smooth service.

Conhecimentos

Guest service

Communication

Hospitality mindset

Descrição da oferta de emprego

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Host, you’re not just ensuring a seamless check‑in and check‑out process, but also F&B – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Collaborate for success: D eliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.