Night Supervisor - Hampton by Hilton Lisbon City Centre Baixa

Hilton; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks program

Paid parental leave

Crisis concierge

Mental health resources

Location-based benefits

Resumo da oferta

Hilton is seeking a Night Supervisor to oversee nightly operations and ensure a warm, seamless guest experience across the overnight shift. You will supervise audit, lead the team, resolve guest concerns, and stay vigilant on revenue posting and cash handling.

The role requires leadership, integrity, and a passion for hospitality, with opportunities to train team members and contribute to a memorable stay. The position emphasizes collaboration with overnight colleagues and adherence to Hilton

Qualificações

• Experience supervising overnight teams.
• Strong communication and problem-solving skills.
• Commitment to Hilton service standards.

Responsabilidades

• Oversee nightly audit, posting, and balancing of financial transactions.
• Lead day-to-day team operations: schedule, tasks, training, and feedback.
• Respond to guest inquiries and escalated issues with the team.
• Post and reconcile revenues; monitor daily financial reports.

Conhecimentos

Leadership

Guest service

Team coordination

Communication

Descrição da oferta de emprego

Night Supervisor

Picture yourself brightening someone's day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Supervisor, you’re not just supervising overnight operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Oversee nightly audit: Supervise nightly auditing, posting, and balancing of financial transactions across departments
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Post and reconcile transactions: Ensure timely posting of all revenues and reconciliation of the day's financial reports and credit card systems
• Monitor cashier accuracy: Review and verify cashier reports, correcting errors and ensuring alignment with system data
• Support overnight operations: Partner with the Guest Operations Manager to handle guest issues and assist in emergency situations as needed
• Manage special projects: Lead department initiatives or ad-hoc assignments
• Regularly attend mandatory F&B service trainings: be ready to work shifts in F&B service if required. Duties of a Night Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables.

Qualifications

What it takes to make the stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an award-winning workplace culture. We don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members to care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP)
• Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.