French Technical Support Specialist

Konecta; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance after 1 year

Meal allowance

Performance bonus

Resumo da oferta

Konecta in Lisbon is seeking a Technical Support Specialist to assist clients with technical issues, walk them through solutions, and document outcomes in our database.

Ideal candidates are fluent in French, have strong written and verbal communication, analytical abilities, and work well in a collaborative, on-site environment with ongoing training and development opportunities.

We offer a stable project, health insurance after a year, meal allowance, and a performance bonus to reward excellence.

Qualificações

• Must be fluent in French.
• Strong communication and analytical abilities.
• On-site availability in Lisbon, Portugal.

Responsabilidades

• Provide technical assistance and guide clients through solutions.
• Document issues and resolutions in the company database and collaborate with the support team.

Conhecimentos

French fluency

Technical support

Analytical skills

Communication skills

Teamwork

Ferramentas

CRM tools

Descrição da oferta de emprego

Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society.

Supported by a team of highly skilled professionals, Konecta works closely with its clients to address their business challenges, consistently achieving and exceeding their objectives.

Key Responsibilities:

• The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.
• The Technical Support Specialist will also collaborate with other support team members to provide exceptional customer service.

Requirements:

• Technical Support and Troubleshooting skills
• Analytical Skills
• Availability to work On-site
• Excellent written and verbal communication skills
• Ability to work effectively in a team environment
• Experience with CRM tools and customer support software is a plus
• Fluent in French (mandatory)

What we offer:

• The opportunity to join a stable and well-established project
• Employment contract
• Health Insurance after 1 year
• Friendly and supportive working environment
• Ongoing training and professional development
• Competitive base salary, meal allowance and performance bonus.