Spanish Technical Support Specialist

Konecta; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance after 1 year

Meal allowance

Performance bonus

Resumo da oferta

Konecta is seeking a Technical Support Specialist to provide technical assistance to customers and guide them through solutions. The role requires fluent Spanish and on-site availability, with collaboration across the support team to ensure high-quality service.

The position offers an employment contract, health insurance after one year, meal allowance, and a merit-based bonus, within a stable, supportive work environment in Lisbon.

Qualificações

• Technical Support and Troubleshooting skills
• Analytical Skills
• Availability to work On-site
• Excellent written and verbal communication skills
• Ability to work effectively in a team environment
• Experience with CRM tools and customer support software is a plus
• Fluent in Spanish (mandatory)

Responsabilidades

• The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.
• The Technical Support Specialist will also collaborate with other support team members to provide exceptional customer service.

Conhecimentos

Technical Support

Troubleshooting

Analytical Skills

Excellent Communication

Team Player

Spanish Fluent

On-site Work

Ferramentas

CRM Software

Descrição da oferta de emprego

Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society.

Supported by a team of highly skilled professionals, Konecta works closely with its clients to address their business challenges, consistently achieving and exceeding their objectives.

Key Responsibilities:

• The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.
• The Technical Support Specialist will also collaborate with other support team members to provide exceptional customer service.

Requirements:

• Technical Support and Troubleshooting skills
• Analytical Skills
• Availability to work On-site
• Excellent written and verbal communication skills
• Ability to work effectively in a team environment
• Experience with CRM tools and customer support software is a plus
• Fluent in Spanish (mandatory)

What we offer:

• The opportunity to join a stable and well-established project
• Employment contract
• Health Insurance after 1 year
• Friendly and supportive working environment
• Ongoing training and professional development
• Competitive base salary, meal allowance and performance bonus.