French-Speaking Travel Advisor - Porto with Relocation

Closerhire; Porto; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

14 Salaries a Year

Accommodation Provided

Private Health Cover

Meal Allowance

Paid Training

Job summary

CloserHire is recruiting a French-speaking Customer Travel Advisor for an on-site role in Porto, Portugal. You will assist business travelers with travel arrangements via an innovative corporate travel platform, delivering a seamless, professional experience.

Required French native fluency and English (C1), 2+ years in customer service, and strong communication skills. Relocation support and accommodation are provided for eligible candidates.

Qualifications

• Native-level fluency in French.
• English proficiency at C1 level.
• Minimum 2 years of customer service experience, preferably within the travel or hospitality industry.
• Diploma (12th grade or equivalent).
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving abilities.
• Comfortable working with CRM systems and multiple digital tools.
• Adaptable, flexible, and able to thrive in a fast-paced environment.
• Customer-focused mindset with strong attention to detail.

Responsibilities

• Provide customer support via phone, email, and chat in French and English.
• Assist business travelers with client travel arrangements, modifications, and cancellations.
• Provide accurate information about travel services, destinations, and company policies.
• Resolve customer inquiries and complaints efficiently, escalating complex cases when necessary.
• Maintain and update customer records within the CRM system.
• Collaborate with internal teams to ensure fast and effective issue resolution.
• Collect customer feedback and contribute to continuous service improvements.
• Deliver a professional and personalized customer experience throughout interactions.

Skills

French language

English (C1)

Customer service

Communication skills

Organizational skills

Problem solving

CRM systems

Detail-oriented

Education

High School Diploma

Tools

CRM software

Job description

CloserHire is recruiting a French-speaking Customer Travel Advisor for an on-site role in Porto, Portugal. You will assist business travelers with travel arrangements via an innovative corporate travel platform, delivering a seamless, professional experience.

Required French native fluency and English (C1), 2+ years in customer service, and strong communication skills. Relocation support and accommodation are provided for eligible candidates.