French-Speaking Technical Support Specialist

Kats Recruitment; Lisboa; Presencial; EUR 29 016 - 42 408; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight reimbursement

Company accommodation

Resumo da oferta

Kats Recruitment is seeking a French-speaking Technical Support Specialist for our Lisbon hub. The role is 100% on-site at a modern corporate office in Lisbon, handling technical issues for French-speaking customers and guiding them through installations, updates, and configurations.

You will learn network infrastructure, OS environments, and internal tools during paid onboarding, with clear paths to Tier 2 Support or IT Management.

Qualificações

• Native or near-native French with professional command of English (B2).
• Strong interest in or familiarity with operating systems (Windows, macOS, iOS, Android) and basic network setups.
• EU passport or valid work permit for Portugal required.

Responsabilidades

• Technical troubleshooting for hardware, software, network, and OS issues for French-speaking customers.
• Provide step-by-step guidance via phone, live chat, and email for installations, drivers, and configurations.
• Document diagnostics, queries, and solutions in the internal ticketing system; escalate complex issues to Tier 2.

Conhecimentos

French language

English (B2)

Windows

macOS

iOS

Android

Networking basics

Descrição da oferta de emprego

French-Speaking Technical Support Specialist – IT & Consumer Electronics (Lisbon)

Are you a French speaker with a knack for technology, a natural curiosity for how things work, and a passion for helping others? We are seeking enthusiastic and analytical individuals to join our global engineering and support hub on-site in Lisbon! In this role, you will be the go-to technical expert for French-speaking users, helping them resolve hardware, software, and network challenges.

The Role

• Technical Troubleshooting: Diagnose and resolve hardware, software, network connectivity, and operating system issues for French-speaking customers.
• Step-by-Step Guidance: Walk users clearly and patiently through advanced installation processes, driver updates, and configuration fixes via phone, live chat, and email.
• Incident Management: Replicate complex technical bugs, document hardware malfunctions, and elevate unresolved issues to Tier 2 engineering teams.
• Database Documentation: Maintain highly detailed and accurate records of system diagnostics, customer queries, and applied solutions in the internal ticketing database.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on‑site role based in a state‑of‑the‑art, high‑tech corporate office hub.

What We Offer

• Salary: Highly competitive gross monthly package aligned with the premium French tech bracket in Portugal.
• Hours: 40 hours per week (Structured operational shifts).
• Relocation Support: Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Technical Training: Deep-dive, paid technical onboarding covering network infrastructure, internal database software, OS environments, and communication tools.
• Career Advancement: Clear, structured growth pathways to transition into Tier 2 Support, Quality Assurance, IT Management, or System Administration.

Requirements

• Language Skills: Native or Near-Native French with a solid professional command of English (B2) to navigate technical tools and training materials.
• Tech-Savvy Foundation: Strong interest in or familiarity with operating systems (Windows, macOS, iOS, Android), hardware configurations, or network setups (routers, Wi‑Fi, DNS).
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Problem‑Solving Mindset: Exceptional logical thinking, patience, and the ability to break complex technical concepts down into simple, easy-to-follow instructions.

Why Lisbon?

Lisbon has established itself as Europe’s premier tech capital, attracting top‑tier global IT brands and ambitious professionals from all over the world. Enjoy an unmatched quality of life, 300 days of sunshine, stunning beaches, and a vibrant multicultural community while building a future‑proof career in technology.

Ready to launch your technical career in sunny Lisbon? Apply today with your English CV!