French-Speaking Tech Support Specialist in Porto

Nordic Jobs Worldwide; Porto; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Long-term accommodation

Private health insurance

Office in Lisbon/Porto

Career growth

Multicultural environment

Employee discounts

Resumo da oferta

Multilingual Jobs Worldwide is seeking a French-speaking tech support agent in Porto, Portugal. Join a dynamic team, gain international experience, and benefit from relocation support and a multicultural workplace.

You'll provide French-language technical support via phone, chat, and email, document cases, and collaborate with technicians in English. EU passport or residence permit required.

Qualificações

• Native-level French (C2) and fluent English.
• Experience in Customer service or Technical support is an advantage but not required.
• Excellent communication skills to simplify complex topics.
• Patient, proactive, and team-oriented.
• EU passport or valid residence permit.

Responsabilidades

• Provide French-language technical support via phone, chat, and email.
• Resolve customer issues and document all case information.
• Ensure customer satisfaction across all support channels.
• Handle customer escalations and follow documentation processes.
• Collaborate with technicians and update ticketing systems in English.
• Represent the company with a positive and professional approach.

Conhecimentos

French (C2)

English (Fluent)

Customer service

Problem solving

Teamwork

Confidentiality

Ferramentas

Zendesk

Descrição da oferta de emprego

Multilingual Jobs Worldwide is seeking a French-speaking tech support agent in Porto, Portugal. Join a dynamic team, gain international experience, and benefit from relocation support and a multicultural workplace.

You'll provide French-language technical support via phone, chat, and email, document cases, and collaborate with technicians in English. EU passport or residence permit required.