French-Speaking Support Agent – On-Site in Porto

Cross Border Talents; Porto; Sur place; EUR 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Full paid training

International company

Résumé du poste

Cross Border Talents is hiring a French-speaking Customer Support agent in Porto, Portugal. You will be the first contact for French-speaking customers, assisting with mobile, internet, billing and account questions by phone, email and chat.

Join a multinational team offering on-site work, full paid training, and an immediate start. Availability Monday to Saturday, shifts between 7:00 and 19:00 is required.

Qualifications

• Fluent French (C1 or native) required.
• Strong customer service mindset and ability to communicate clearly.
• Experience in support is a plus but not required.

Responsabilités

• Handle inbound requests from French-speaking customers by phone, email, and chat.
• Explain services, contracts, billing, and account settings.
• Troubleshoot basic issues and escalate when needed.
• Accurately record interactions in the CRM system.

Connaissances

Fluent French

Customer-oriented

Communication skills

Description du poste

Cross Border Talents is hiring a French-speaking Customer Support agent in Porto, Portugal. You will be the first contact for French-speaking customers, assisting with mobile, internet, billing and account questions by phone, email and chat.

Join a multinational team offering on-site work, full paid training, and an immediate start. Availability Monday to Saturday, shifts between 7:00 and 19:00 is required.