French-Speaking Mid-Market CSM | Hybrid

Teamviewer Gmbh; Braga; Hybrid; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Hybrid and Flexible work time

Work From Abroad Program allowing up

Access to Corporate Benefits platform

Job summary

TeamViewer GmbH in Porto is seeking a French-speaking Mid-Market Customer Success Manager to drive value for a diverse portfolio of customers. You will act as trusted advisor, ensuring adoption, retention, and growth while translating complex use cases into measurable outcomes.

You will collaborate with Sales, Support and Solutions Engineering, monitor health metrics, and identify upsell opportunities. The role blends relationship management with data-driven insights in a hybrid workplace,

Qualifications

• 2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role (preferably in SaaS/software)
• Fluency in both English and French
• Proven ability to manage multiple customers simultaneously in a structured and scalable way
• Strong communication, presentation, and stakeholder management skills
• Ability to understand technical concepts and translate them into customer value
• Comfortable using CRM and customer success tools
• Experience in driving customer adoption, retention, and satisfaction
• Highly organized with strong prioritization and problem-solving capabilities
• Data-driven mindset with experience analyzing customer health and usage metrics
• Experience working cross-functionally in an international environment

Responsibilities

• Manage a portfolio of mid-market customers across industries and regions
• Drive adoption, retention, and scalable customer engagement
• Establish yourself as a strategic partner while maintaining scalability across your customer base
• Drive product adoption and help customers maximize the value of TeamViewer solutions
• Guide customers in translating use cases into measurable business outcomes
• Support customers in realizing ROI and achieving their defined success criteria
• Monitor customer health, engagement, and usage metrics to identify risks
• Develop mitigation plans to prevent churn and improve retention
• Collaborate with Sales and Account Managers to drive account expansion
• Act as the voice of the customer with Product, Marketing, and Engineering

Skills

Fluent English

Fluent French

Portfolio management

SaaS knowledge

Tools

CRM software

Job description

TeamViewer GmbH in Porto is seeking a French-speaking Mid-Market Customer Success Manager to drive value for a diverse portfolio of customers. You will act as trusted advisor, ensuring adoption, retention, and growth while translating complex use cases into measurable outcomes.

You will collaborate with Sales, Support and Solutions Engineering, monitor health metrics, and identify upsell opportunities. The role blends relationship management with data-driven insights in a hybrid workplace,