French-Speaking Junior Technical Support Agent – Remote

Savior Artigos Texteis Lda; Braga; Remote; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Remote working arrangement

Professional training and ongoing|支持

Opportunities for professional growth

Quarterly on-site visits to Porto

Job summary

Savior Artigos Textis Lda is seeking a French-speaking Junior Technical Support Specialist to join our remote team with periodic Porto visits. You will assist customers, troubleshoot basic issues, and apply basic SQL to queries while developing technical support skills in an international setting.

The role offers remote work with quarterly in-person visits to the Porto office, a chance to grow in technical capabilities, and a collaborative multicultural environment.

Qualifications

• Native-level French is required.
• B2 level English or higher is required.
• Basic knowledge of SQL.
• Ability to work independently in a remote environment.

Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and issue investigation.
• Identify, document, and resolve technical issues where possible.
• Escalate complex problems to the relevant technical teams.
• Maintain clear records of customer interactions and technical cases.
• Communicate technical information clearly and accessibly.

Skills

French language

SQL basics

Troubleshooting

Communication

Job description

French-Speaking Junior Technical Support Specialist – Remote | Porto, Portugal

Location: Remote, Portugal

Client: Leading BPO client

Languages: Native-level French + B2 English or higher

Technical skills: Basic knowledge of SQL

On-site requirement: One visit to the Porto office per quarter

About The Role

Are you a French speaker with an interest in technology and some basic knowledge of SQL? Join a leading BPO client as a Junior Technical Support Specialist, where you'll help customers troubleshoot technical issues, investigate problems, and find effective solutions.

This is an excellent opportunity for someone looking to develop their technical support skills and gain experience in an international environment. We're looking for a motivated candidate with a technical mindset, good communication skills, and a willingness to learn.

The position is remote, with the requirement to attend the client's office in Porto, Portugal, once per quarter.

Your Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and problem investigation.
• Identify, document, and resolve technical issues whenever possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information in a clear and accessible way.
• Collaborate with colleagues to ensure a high standard of customer support.

Requirements

• Native-level French is mandatory.
• B2 level of English or higher is required.
• Basic knowledge or some practical experience with SQL.
• An interest in technology, troubleshooting, and problem-solving.
• Strong analytical and communication skills.
• A proactive attitude and willingness to learn new tools and systems.
• Ability to work independently in a remote environment.
• Availability to attend the Porto office once per quarter.

Previous experience in a technical support role is an advantage, but candidates with basic SQL knowledge and a strong willingness to develop their technical skills are encouraged to apply.

What We Offer

• The opportunity to work with a leading international BPO client.
• A remote working arrangement.
• An opportunity to develop technical support and SQL skills.
• A multicultural and international working environment.
• Professional training and ongoing support.
• Opportunities for professional growth and career development.
• Regular opportunities to connect with the team through quarterly on-site visits to Porto.

Interested in This Opportunity?

If you speak French at a native level, have at least B2 English proficiency, and possess basic SQL knowledge, we'd love to hear from you!