French speaking Content Moderator/ tech Support/ Customer Support in Portugal

Multilingual Jobs Worldwide; Lisboa; Presencial; EUR 16 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Career development programs

Private health insurance with dental

Relocation support

Multicultural work environment

Resumo da oferta

Multilingual Jobs Worldwide is hiring for a French-language tech support role in Lisbon, Portugal. You will provide French tech support via phone, chat, and email, resolve issues, and document cases while maintaining high customer satisfaction.

The position offers fully remote work (Portugal resident) or onsite options, relocation support, training, and a multicultural team. Ideal candidates are native French speakers with English proficiency, good communication, and a proactive, patient

Qualificações

• Native-level French (C2) and fluent in English.
• Customer support or Technical support experience is an advantage, but not required.
• Excellent communication skills to simplify complex topics.
• EU passport or valid residence permit.

Responsabilidades

• Provide French-language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Assist with pre-sales, inquiries, and technical troubleshooting
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

Conhecimentos

French C2

English fluency

Customer support experience

Technical support advantage

Descrição da oferta de emprego

Experience the power of a game-changing career

• Accommodation: Optional private room in shared apartment, €280/month, all expenses included
• Fully remote (must reside in Portugal) and Onsite positions available

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in vibrant Lisbon, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.

About the company

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

• Provide French-language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Assist with pre-sales, inquiries, and technical troubleshooting
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

Candidate profile

• Native-level French (C2) and fluent in English
• Customer support or Technical support experience is an advantage, but not required
• Excellent communication skills to simplify complex topics
• Patient, proactive, and team-oriented
• Highly confidential with sensitive information
• EU passport or valid residence permit

Employer offers

• Competitive salary: Monthly gross (12 salaries): €1,285 (+€160 in a meal card)
• Fully paid training
• Career development programs, specialized courses, and language classes.
• Private health insurance with dental plan
• Career growth and international opportunities
• Multicultural work environment with colleagues from 15+ countries
• Modern Lisbon offices with employee discounts, events, and mobility options

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.